Frequently Asked Questions
What This Page Covers and How to Get Further Help.
What This Page Covers and How to Get Further Help.
Registration takes a phone number and a password.
The minimum deposit is RM10 for most payment channels. This amount applies to e-wallets, online banking, and bank transfers. Deposits below RM10 cannot be processed, so please ensure your transfer meets this minimum.
Between five and fifteen minutes on ShopeePay and Boost, and inside one working day on a bank transfer.
Yes, you must verify your account before your first withdrawal. Verification requires a clear photo of your identity card or passport. You will be prompted to upload it when you request a withdrawal for the first time.
It runs in a mobile browser. There is nothing to install and no app store step, and slot games and arcade games behave identically on a phone.
The lobby draws on Joker and Xe88, among others.
A turnover requirement is the total amount you must wager before you can withdraw any winnings from a bonus. For example, a 10x turnover on a RM50 bonus means you need to place RM500 in bets before cashing out.
This page answers the most common questions players ask about using the site. It covers deposits, withdrawals, account verification, turnover requirements, payment methods, mobile access, game disconnections, and setting deposit limits. Each answer is kept short and direct so you can find what you need quickly. If you have a question that is not listed here, you can contact our support team through the live chat button available in the lobby.
If your question is not answered below, the fastest way to get help is through the live chat feature. It is available 24 hours a day and connects you to a support agent who speaks English and Bahasa Malaysia. You can also send a message through the contact form on the site. The support team typically replies within a few hours. Please check this page first, as many common questions are already covered here.
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